Shipping & Delivery

Unlike many other web sites that have special rules and lots of fine print, Assam Lifestyle has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website. We offer Shipping at a nominal price on products ordered through www.assamlifestyle. Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders. We make our best efforts to ship each item in your order within 5 to 7 working days of the order. However, in some cases we may take longer up to 15 working days, to ship the order as we may have to procure it from some other stores or our suppliers. We ship on all week days (Monday to Saturday), excluding public holidays. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care  +919401166604  or log on to Submit Ticket, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest You may track the shipping status of your order on our website, by clicking at Track your Order section.

Return Policy

Return Policy

Return Policy FAQs Do you have a return policy? Can I return my product after it has reached me? Yes. Assam Lifestyle has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch. Assam Lifestyle has a 48 hours return policy which means that you can request a return within 48hours of receiving the product by you. 2. Are there specific conditions under which the product returns/replacements may be rejected? Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below: i. Request for return is made after 48 hours of receiving the product by you ii. Product is used or is not in its original condition. The product should not be washed or ironed. iii. Products are returned without its original packaging, freebies or accessories. iv. Product was damaged after use/opening. v. Incidental damage due to malfunctioning of the product. vi. Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list). vii. Any consumable item which has been used or installed. viii. Product with tampered or missing serial number/IMEI number/UPC number. ix. Missing manufacturer tag especially in case of apparel and footwear. x. Any damage/defect which is not covered under the manufacturer's warranty. 3. How do I returnthe product? Whom should I contact in such a scenario? It's very simple; within 48 hours of receiving a product, you can request a return via email at assamlifestyle@gmail.com or over phone at our 24x7 customer care number +919401166604. Alternatively, you can also submit a ticket in 'My Account' section of your registered account at www.assamlifestyle.in Note :Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund. 4. Do I need to return the product in its original box/packaging? Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items). 5. What is the resolution offered in case of returns? In case of a return, possible solutions are: 1. replacement of the product with a similar product (only if stocks are available with our Business Partner); 2. exchange (only for Apparel and Footwear); or. 3. full refund of your money. View our Refund Policy  for details 6. Can I return any product purchased from Assam Lifestyle? Are there products that can't be returned? Yes. You can return any product except innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery and their accessories and any free/complimentary items received along with the main order. 7. Is there a time frame within which I can return the purchased product for a return/replacement? If you wish to return or exchange a product, you must intimate Assam Lifestyle within 48 hours of receiving the product by you. As per our return policy category-wise details for return/refund are as follows: a. Apparel and Footwear do not fit because of a size mismatch/issue. b. Kids Products and Toys (non remote-controlled), Healthy & Beauty, Home & Kitchen, Apparel, Footwear, Books if they were defective and/or damaged when received. Products cannot be returned if the reason for return is other than "defective" or "damaged". However, if any manufacturing defect or damage is reported to us after 48 hours, we would need a DOA certificate/replacement certificate from the respective Brand's authorized service centre to initiate the refund process. Without the DOA certificate/replacement certificate we will not be able to process the replacement or refund. 8. Do I need to send the product or can it be collected from my address? Assam Lifestyle has a smooth pick-up facility in most cases and most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address, you can call our 24x7 customer care number at +919401166604 or write to us at assamlifestyle@gmail.com. In case we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund. 9. Will I have to pay any charges for the returns? We do not charge extra for returns and all replacements/pickups by us are done free of cost. 10. Will you refund the courier charges if I send the product back to you at my cost? Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order or by issuing a AssamLifestyle Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our business partner. 11. In case Assam Lifestyle  can't collect the product that I wish to return, on which address do I need to courier it? Once you contact our customer care centre by e-mail at assamlifestyle@gmail.com or phone to +919401166604, to confirm whether the product can be collected from your address or not. Our customer care executive will tell you the address where you have to send the courier, in case it can't be collected from your address with us.

Privacy Policy

Assam Lifestyle and its affiliates respect your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Assam Life Style. You are advised to please read the Privacy Policy carefully. By accessing the services provided by Assam Lifestyle you agree to the collection and use of your data by Assam Lifestyle in the manner provided in this Privacy Policy. We want you to feel comfortable using our desktop websites, mobile sites and mobile applications. Feel secure submitting information to us. contact us with your questions or concerns about privacy on this site. know that by using our sites/interface you are consenting to the collection of certain data. What information is, or may be, collected from you? We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from "cookies," sent to your browser from a web server cookie stored on your hard drive an IP address, assigned to the computer which you use the domain server through which you access our service the type of computer you're using the type of web browser you're using We may collect the following * personally identifiable information about you and not limited to on our website and mobile sites and mobile applications :   * Name including first and last name.   * Primary email address. * Alternate email address.   * Mobile phone number and contact details.   * ZIP/Postal code.  * Financial information (like account or credit card numbers); and   * Opinions of features on our websites.   * Other information as per our registration process. We may also collect the following information:   * About the pages you visit/access.   * The links you click on our site.   * The number of times you access the page.   * The number of times you have shopped on our website, mobile site, or mobile applications (apps). You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. Who collects the information? We will collect anonymous traffic information from you when you visit our site/applications (apps). We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof. Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser. The sites/applications contain links to other Web sites/applications. We are not responsible for the privacy practices of such Websites/applications which we do not own, manage or control. How is the information used? We use your personal information to: * Help us provide personalized features Tailor our sites, applications to your interest To get in touch with you when necessary To provide the services requested by you To preserve social history as governed by existing law or policy We use contact information internally to Direct our efforts for product improvement Contact you as a survey respondent Notify you if you win any contest; and   * Send you promotional materials from our contest sponsors or advertisers Generally, we use anonymous traffic information to: Remind us of who you are in order to deliver to you a better and more personalized service from product offering, advertising and editorial perspectives; Recognize your access privileges to our Websites, mobile sites and/ or Applications Track your entries in some of our promotions, sweepstakes and contests to indicate a player's progress through the promotion and to track entries, submissions, and status in prize drawings   * Make sure that you don't see the same ad repeatedly Help diagnose problems with our server Administer our websites/applications, track your session so that we can understand better how people use our sites/apps/ interfaces With whom will your information be shared? We will not use your financial information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless: We have your permission To provide products or services you've requested To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Assam Life Style's terms of use or to defend against legal claims Special circumstances such as compliance with subpoenas, court orders, requests/order, notices from legal authorities or law enforcement agencies requiring such disclosure. We share your information with advertisers on an aggregate basis only. What choices are available to you regarding collection, use and distribution of your information? You may change your interests at any time and may opt-in or opt-out of any marketing /promotional / newsletters mailings. Assam Life Style reserves the right to send you certain service related communication, considered to be a part of your Assam Lifestyle account without offering you the facility to opt-out. You may update your information and change your account settings at any time. Upon request, we will remove/block your personally identifiable information from our database, thereby cancelling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes. What security procedures are in place to protect information from loss, misuse or alteration? To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you. Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet or telecom or other network/s cannot be made absolutely secure. By using Assam Life Style, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Policy updates : We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.